April Kelly is the program director of LinkedIn Live (a new service coming out soon) and the author of a book called Gratitude at Work. April talks with us about why she thinks gratitude is really the secret sauce within organizations. She also talks about her and her team's perspective on how to deliver kick ass customer service and, maybe, why you need more cowbell.

 

 

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More Cowbell Please: An Interview with April Kelly (MP3, 15 MB)

 

 

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